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Emergency Declarations

The Duval County Emergency Operations Center will remain fully operational on October 10.

ATTENTION CITY EMPLOYEES:
All city employees should report to work on Monday October 14th. City Employees may also call 630-CITY (2489) and press Option 5 for a recorded message on the current status of returning to work.
Frequently Asked Questions
Updated October 14, 2024, at 10am.
 
Is the Emergency Operations Center (EOC) activated? 
As of 5 pm Friday, October 11, the Duval County Emergency Operations Center is no longer activated.
 
What does a State of Emergency mean? 
A State of Emergency Declaration allows the City to more easily allocate dollars and resources to best protect lives and property.
 
Are schools closed?
  • Duval County Public Schools (DCPS) returned to regular operations on Monday, October 14. Monday was already scheduled to be a planning day for teachers, so they will be there, but students will remain at home.
  • Florida State College of Jacksonville (FSCJ)  Campus activities will resumed Saturday, October 12.
  • University of North Florida (UNF):  Fall break started Thursday, October 10, 2024. Administrative offices were closed through Friday, October 11.
  • Edward Waters University (EWU): Campus resumed regular operations on Friday, October 11.
  • Jacksonville University (JU): Campus will resumed regular operations on Monday, October 14.
Will government offices and facilities close?
City of Jacksonville government offices and facilities reopened on Monday, October 14.
  • Jacksonville Beach, Neptune Beach, Atlantic Beach: Offices reopened on Friday, October 11, except for in Neptune Beach, which will reopened Monday, October 14.
  • Baldwin: Offices reopened Friday, October 11.
  • 630-CITY (2489) returned to normal hours of operation on Friday, October 11. You may request a city service online anytime at myjax.custhelp.com.
  • Community/Senior Centers: All senior centers and community centers reopened on Monday, October 14
  • Parks: Huguenot Memorial Park and Kathryn Abbey Hanna Park reopened Saturday, October 12. The Jax Beach Pier reopened Friday, October 11.
  • Beaches:
    • Dangerous Ocean Conditions: Duval County’s beaches currently have a red flag advisory due to strong rip currents and rough surf. Anyone entering the ocean during these conditions is taking an extreme risk to their safety. Please stay out of the water until conditions improve. Lifeguards are not on duty
  • Duval County Courthouse: Reopened on Monday, October 14.
  • Duval County Clerk of Courts: Reopened on Monday, October 14.
  • State Attorney’s Office: Resumed normal operations Monday, October 14.
  • Public Defender’s Office: Resumed normal operations Monday, October 14.
  • Duval Tax Collector’s Office: Reopened on Monday, October 14.
  • Supervisor of Elections: Reopened on Monday, October 14.
  • Duval County Property Appraiser: Reopened on Monday, October 14.
  • Libraries: Reopened for normal operations on Saturday October 12.
Will emergency shelters be open?
All emergency shelters closed as of 8 a.m., Friday, October 11.

HealthlinkJAX
If you are uninsured, and need healthcare, please contact Healthlink JAX. This is a new, free service, available 24/7, that provides on-demand visits with board-certified doctors through a video call, and then connects patients with free local clinics and other existing community resources. Healthlink Jax is free and available to all Duval County residents who do not have health insurance by simply calling 904-925-CARE (2273).
 
Will JTA continue offering services?
  • The JTA bus routes reopened normal bus service on Thursday, October 10, 2024
  • The St. Johns River Ferry, Skyway, and Clay County Flex Magenta reopened Friday, October 11.
  • Some JTA routes may be on detour due to flooding. Customers can check jtafla.com or call 904-630-3100.
  • Greyhound resumed operations in Florida on Friday, October 11.
What do I do if I encounter standing water on the road?
  • Please do not attempt to drive through it. Turn Around, Don't Drown.
Is the Airport closed?
The airport is open, but passengers are strongly encouraged to check with their respective airlines to verify schedules before coming to the airport.
 
Is JAXPORT closed?  
JAXPORT is fully open and operational.

Cruise passengers: The return of the Carnival Elation voyage that departed JAXPORT on October 5 has been delayed. Guests scheduled to depart JAXPORT on October 10 can sign up for text alerts from Carnival by texting CCL1 to CRUISE (278473). Updates from Carnival are available here.
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Will garbage and recycling collection remain on schedule? 
  • Thursday collection for Garbage and Recycling will be rescheduled to Saturday, October 12.
  • Friday collection for Garbage and Recycling is anticipated to occur as normally scheduled.
  • Yard Waste and Debris collections will resume in an ongoing manner on Friday, October 11, until all debris is removed from Helene and Milton.
What types of debris will be picked up by Solid Waste? 
After the storm passes, all standard solid waste collection rules apply, with a 5 cubic yard waste limit. Any changes or exceptions to these rules as result of the storm will be communicated via local media channels, social media, the City website (www.jacksonville.gov) and the JaxReady mobile app. As yard waste pick up resumes, please be mindful it will take 2-3 cycles to pick up all the debris.
 
Citizen participation and support are needed for maximum efficiency of post-storm pick-up and recovery efforts. Please follow the Three Cs for Storm Debris:
  • COLLECT: Gather storm debris such as tree limbs, trunks, palm fronds, and bulky branches from yard. Private contractors hired by property owners for tree trimming/removal services must haul debris away, as required by City ordinance. Smaller debris, such as leaves, twigs, and pine needles, should be bagged or containerized and meet the five cubic yard limit.
  • COMPILE: Separate containerized yard waste, loose storm debris, and any construction/demolition debris (plywood, roof shingles, sheetrock, etc.). Bulk waste should follow existing size requirements and is picked up according to existing household bulky waste schedules.
  • CURB: Bagged/containerized yard waste that meets the five cubic yard limit requirement is picked up weekly as usual. Debris should be separated by type and placed at least three feet away from obstructions such as vehicles, mailboxes, fire hydrants and utilities.
Who do I call if my lights are out? 
Outages and service issues can be reported to JEA at (904) 665-6000 or online at JEA.com. 
 
What do I do if I come across downed power lines or downed trees?
Report to 630-CITY and avoid all contact with power lines. If you suspect a safety issue or live wire i.e. a downed power line that is on fire or sparking, please call 9-1-1 instead.
 
What should citizens do if they approach a malfunctioning or out-of-service traffic light? 
Drivers should treat malfunctioning or out-of-service traffic lights as 4-way stops and report them to 630-CITY.
 
Who do I call with non-emergency concerns?
Citizens are encouraged to call 630-CITY (2489) with any non-emergency concerns, excluding power outages (which should be reported to JEA), including broken traffic lights, downed trees, questions about garbage collection, etc.
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Important Phone Numbers
  • City of Jacksonville - 904-630-CITY (2489) 
  • Jacksonville Sheriff’s Office - 904-630-0500 
  • Florida Department of Transportation - 904-360-5457 
  • JEA - 904-665-6000 
  • Northeast Florida Red Cross - 904-358-8091 
  • Jacksonville Transit Authority (JTA) - 904-630-3100 
  • Traffic Information - 511 
  • United Way of Northeast Florida - 211 
  • Florida Emergency Information Hotline - 1-800-342-3557 
  • Salvation Army - 904-356-8641 
  • National Weather Service Jacksonville - 904-741-4311 
  • Duval County Public Schools - 904-390-2000 
  • Jacksonville Public Library - 904- 630-1994